Effective date: October 16, 2026
This Privacy Policy explains how Jet’n Drains of Mesa (“Jet’n Drains,” “we,” “us,” or “our”) collects, uses, and protects information when you visit jetndrainsmesa.com, call us, text us, or request plumbing service. By using this website or contacting us, you agree to the practices described here.
Information We Collect
Information you give us
When you fill out a quote or contact form, call, text, or email us, we collect the details you share, such as:
- Your name, phone number, and email address
- Your service address
- A description of the plumbing problem and any photos you send
- Your preferred appointment time and any other notes you include
Information collected automatically
When you visit our website, we and our service providers automatically collect some technical information, including your IP address, browser and device type, the pages you view, how long you stay, the website or ad that sent you to us, and general location (city level). This information is collected through cookies, pixels, and similar technologies described below.
Phone calls
We use call tracking to understand which ads and pages lead to calls. Phone numbers shown on this website may be tracking numbers that forward to our office. Call tracking records details such as the calling number, the time and length of the call, and the page you visited before calling. Calls may be recorded for quality, training, and record-keeping purposes.
How We Use Your Information
- To respond to your questions and provide quotes
- To schedule, perform, and follow up on plumbing services
- To send appointment confirmations, reminders, invoices, and service updates
- To improve our website, services, and customer experience
- To measure how well our advertising works and show relevant ads
- To prevent fraud, including fraudulent ad clicks, and keep our website secure
- To meet legal, tax, and accounting obligations
Text Messages (SMS)
If you give us your mobile number and agree to receive text messages, we may text you about your service request, appointments, estimates, and follow-ups. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for help. Consent to receive texts is not a condition of buying any service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party. We may share information with service providers that help us deliver messages, such as our messaging platform, only to provide the service.
Cookies, Analytics, and Advertising
We use cookies and similar tools from trusted providers to understand how visitors use our site and to measure our marketing. These include:
- Google Analytics and Google Tag Manager to measure site traffic and visitor activity
- Google Ads to measure ad performance and conversions and to show our ads to people who have visited our site (remarketing)
- Microsoft Clarity to see how visitors use our pages, including clicks, scrolling, and anonymized session replays
- Call tracking and click-fraud protection tools to attribute calls to ads and block fraudulent ad clicks
You can control or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on and manage Google ad personalization at Google Ad Settings. Learn how Microsoft uses data in the Microsoft Privacy Statement. Blocking cookies may affect how parts of our website work.
How We Share Information
We do not sell your personal information. We share information only in these cases:
- Service providers that help us run our business, such as website hosting, form and customer management software, scheduling, payment processing, call tracking, email, and text messaging. They may use your information only to provide services to us.
- Advertising and analytics partners listed above, which receive website usage data collected through cookies.
- Legal reasons, when required by law, to respond to legal process, or to protect our rights, customers, or employees.
- Business transfers, if our business is sold or merged, as part of that transaction.
How Long We Keep Information
We keep customer and service records for as long as needed to provide service, honor warranties, and meet legal, tax, and accounting requirements. Website analytics data is kept according to each provider’s retention settings.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect your information. Our website uses encrypted (HTTPS) connections. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Choices
- You can ask us to access, correct, or delete the personal information we hold about you, subject to records we must keep by law.
- You can opt out of text messages at any time by replying STOP.
- You can unsubscribe from marketing emails using the link in the email or by contacting us.
To make a request, contact us using the details below. We will respond within a reasonable time.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to Other Websites
Our website may link to other sites, such as Google Maps, review sites, and social media. We are not responsible for the privacy practices of those sites. Please review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
Jet’n Drains of Mesa
5051 E Indigo St., #101
Mesa, AZ 85205
Phone: (480) 339-0048
Email: service@jetndrainsmesa.com
See also our Terms of Service.